Cancellation Policy

At EZ Mountain Rustic Furniture, we strive to provide excellent service and quality products to our customers. We understand that sometimes plans change, and you may need to cancel your order. Please review our cancellation policy below:

  1. Cancellation Period:

    • Orders may be canceled within 5 days of placing the order. After this period, cancellations may not be possible due to processing and production timelines.

  2. Cancellation Fee:

    • Cancellations made after the 5-day cancellation period will be subject to a 10% cancellation fee to cover processing, administrative, and order preparation costs.

    • If an order has already been built or completed, cancellations will be subject to a 25% cancellation fee.

  3. Custom Orders:

    • For custom-made furniture orders or special orders, cancellations may not be possible once production has begun.

  4. Refunds:

    • Refunds for canceled orders will be processed within 14 days from the cancellation date. The refund amount will be the total order amount minus any applicable cancellation fees.

  5. Modification Requests:

    • If you need to modify your order, such as changing the color, size, or other specifications, please contact us as soon as possible. We will do our best to accommodate your request, depending on the stage of production.

  6. How to Cancel:

    • To cancel your order, please contact our customer service team at 570-280-2906 or sales@ezmountain.com. Please have your order number ready for faster assistance.

  7. Exceptions:

    • Exceptions to the cancellation policy may be made in cases of extenuating circumstances, such as emergencies or unforeseen events. Please reach out to us to discuss your situation.

  8. Contact Information:

    • If you have any questions or need further assistance regarding cancellations, please don't hesitate to contact us. Our customer service team is here to help.

      570-280-2906

      sales@ezmountain.com