Shipping Policy

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any purchase you make with us.

All times and dates given for delivery are given in good faith but are estimates only. Lead times vary from product to product, for more information on lead times click here

All shipments, both Freight, Curbside Delivery, or White Glove, should be thoroughly inspected upon delivery. If any damage is visible it should be noted on the Bill of Lading or Delivery Receipt.

SHIPPING/DELIVERY OPTIONS

In-Store Pickup
In-store pickup is available for all purchases. You may pick up your order Tuesday - Friday from 10 AM - 4 PM or Saturdays from 10 AM - 3 PM. You will receive an email or phone call when your order is ready for pick up. Packing materials are not included with your purchase, please bring packing materials and tie-downs to protect and secure your order. We highly recommend blankets and ratchet straps.

Local Delivery

We’re a small family business and will personally deliver your order if you live within 2 hours of our showroom. We offer two delivery services at this time and rates are calculated during checkout:

  • Basic delivery includes inside delivery but does not include moving or removing any existing furniture.

  • Delivery & Set-up includes inside delivery and assembly of any items but does not include moving or removing any existing furniture.

We do not offer disposal services for used furniture or mattresses.

Curbside Delivery

Curbside delivery is available for most items and rates are calculated during checkout.

All items from your order will be unpacked and placed at the edge of your driveway. You will be responsible to inspect and move all items to your house. All curbside deliveries are performed by our White Glove shipping partner. Please notify us if your address is difficult to access (i.e. steep mountain roads, low power lines, gravel or dirt roads, etc.)

Should you decide to return your order the return shipping costs are your responsibility and will be deducted from the refund amount.

White Glove Delivery

White Glove delivery is available for most items and rates are calculated during checkout.

All items will be unpacked and placed in the room of your choice. If a product requires assembly it will be assembled.

Due to liability, the delivery crew will not assemble cribs or attach anything to a wall or structure. Nor will they remove doors, or windows or perform any structural alterations to enable passage for a delivery.

It is the customer’s responsibility to have the designated area clear and prepared to receive furniture. This entails ensuring all pathways are unobstructed and free from hazards that may impede the delivery process. Customers are responsible for ensuring that the delivery area is accessible and safe for our delivery personnel. Failure to comply may result in delays or additional charges. We appreciate your cooperation in making the delivery process as smooth and efficient as possible.

If an item is too large to fit through a door or staircase it will be placed in the first available room.

We will remove any shipping material involved with the delivery, but will not move, remove, or dispose of any existing furniture.

Should you decide to return your order the return shipping costs are your responsibility and will be deducted from the refund amount.

Freight

Select items are shipped on a pallet or packed in a crate. Shipping rates are calculated based on overall order size and weight. Contact us for a quote.

Shipping is curbside only and includes liftgate service. Your order will be removed from the truck and placed at the edge of your driveway. You will be responsible for inspecting, unpacking, and moving all items to your house. Disposal of packing materials is your responsibility.

All freight shipments are performed via a semi-truck and are unavailable for hard-to-reach locations. Please notify us if your address is difficult to access (i.e. steep mountain roads, low power lines, gravel or dirt roads, cul-de-sac, etc.) If the shipping company is unable to access the road to your driveway additional fees will apply.

Should you decide to return your order the return shipping costs are your responsibility and will be deducted from the refund amount.

RESTRICTIONS

  • Orders cannot be shipped to P.O. boxes.

  • Not all shipping methods are available for certain items.

  • Shipping is only available within the contiguous United States.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If your delivery is delayed for any reason we will let you know as soon as possible and seek to offer a revised delivery date.

WHAT HAPPENS IF MY ITEM ARRIVES DAMAGED?

  • Any items that are damaged in shipping must be reported to EZ Mountain Rustic Furniture as soon as possible, within 10 days of the shipment being delivered.

  • The Bill of Lading or shipping receipt must marked “Damaged” for a claim to be filed for replacement or reimbursement. Do not refuse the delivery.

    • If you refuse the delivery return shipping will be deducted from your refund.

  • Take pictures of any damage and email them to sales@ezmountain.com as soon as possible.

  • Minor damage can usually be fixed without having to return the item.

Please Note

  • Checking (cracks) in logs, saw marks, minor dents, wormholes, nail holes, etc. are not considered defects but are characteristic of rustic materials and do not constitute a valid reason for a refund, return, or exchange. For more information on cracks view our article.

QUESTIONS ABOUT RETURNS?

If you have any questions about returns, please review are Return Policy: www.ezmountain.com/returns

QUESTIONS
If you have any questions concerning our shipping policy, please contact us at:

570-231-5080
sales@ezmountain.com